Portsmouth Recreation Refund Policy
Program Cancellation:
- Refund requests must be submitted in writing (email is fine) and will be granted up until two weeks before the start of the program, minus a $5.00 processing fee. Refunds are issued in the form of a check and usually take two to three weeks to process.
- If a request is made within two weeks prior to the start of the program, refunds will be given for medical reasons or if the Recreation Department is able to fill the spot with another participant. Once a program has started, we are not able to offer a refund, minus a $5.00 processing fee.
- If you are asking to transfer to a different day or date of class, activity or program, a $5.00 processing fee may be included.
- See Camp cancellation policy below for more details on how to cancel.
Summer Camps Cancellation (different than the regular program cancellation policy):
For all summer camp programs.
- All cancellations will deduct a $25 processing fee.
- All refund requests must be received by May 15. After May 15, refunds will only be given if the Recreation Department is able to fill the spot with another participant. All requests must be submitted in writing (email is fine). A $25.00 processing fee per child will be applied to all refunds. Refunds are issued in the form of a check, take two to three weeks to process and will be mailed to your home.
**All summer programs are unique and may have a different refund policy. Please call/email and ask if you are in need of a refund.
Email to: bsullivan@portsmouthnh.gov
Mail/drop off to: Brinn Sullivan
Portsmouth Recreation Department
100 Campus Dr., Portsmouth, NH 03801
603-427-1547